Companies which become a ″Service Level Agreement″ or SLA Client will be appointed the status of Premier Client. All Premier Clients will receive the highest level of preferential treatment including discounted prices and privileged response times. An SLA is a full service approach for Resolve I.T. Inc to proactively manage all of your Information Technology needs. If your company is interested in a long term strategic approach to leveraging information technology to meet your core business objects this is the right solution for you! Please ask your Resolve I.T. Inc representativefor more information.

Companies which purchase a ″Block of Time″ or BOT will be appointed the status of Client. All Clients will receive preferential treatment including discounted prices and privileged response times over AdHoc customers. Resolve I.T. Inc provides Block of Time services in increments of 5, 10 and 20 hour increments at rates lower than our AdHoc services. If your company has a special project or may utilize more than five hours of Resolve I.T. Inc services a any given time please ask your Resolve I.T. representative if a BOT is right for you.

Are you frustrated with your Information Technology (I.T.) and need HELP right away? Resolve I.T. Inc′s AdHoc Support Services might be the right fit for you. AdHoc is defined as ″For this purpose″ refers to dealing with special situations as they occur rather than functions that are repeated on a regular basis. Something that is AdHoc or that is done on an AdHoc basis happens or is done only when the situation makes it necessary or desirable, rather than being arranged in advance or being part of a general plan. Resolve I.T. Inc′s AdHoc Support Services are defined as unplanned and/or emergency work for customers that choose not to purchase a ″Block of Time″ and do not participate in any other of Resolve′s Projects/Programs/ Services.

At Resolve I.T. Inc we can meet all of your company′s project needs. Whether you require a helping hand on an existing project or you need a project to be managed and delivered from start to finish. Resolve I.T. Inc is the right solution for you. We offer project managers certified in the field of Information technology and deliver flat rate project services to help eliminate scope creep and budget overruns.